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A BIG shout out to Walter @ Richmond Applewood Nissan for assisting us with our new purchase. Walter is simply AMAZING! He is professional, knowledgeable, and extremely helpful. We could not have asked for a better experience. Walter worked diligently with Jason to make our experience 5 star while offering top notch customer service throughout the whole process. I highly recommend this “Dynamic Duo” - Thanks again guys - Allison & Glen
in the last week
Went to buy a long awaited vehicle for my mom and we were met with a incredibly kind and understanding staff. Nic and Noah really made the entire process smoother and took our needs into consideration. The customer service is absolutely excellent. Our final paperwork ended up taking longer so they ordered us food in which was amazing. Overall I would definitely recommend Applewood Richmond for your future shopping needs. They make sure you are paired the best fit vehicle no matter how long it takes.
in the last week
I am already a big Nissan fan because we bought our first Nissan car in Applewood Nissan Richmond 10 years ago and had good experiences every year in Nissan service. This time we purchased our second Nissan car. The staffs in Applewood Nissan Richmond were very friendly and informative. My experience with Sam, Sarah and Tiffany was wonderful, especially Sam, who was professional, super friendly and patient from beginning to end. I want to thanks all the people who helped us with our purchase.
2 months ago
We recently purchased an SUV from Ricky, Jerry and Leo. The team was very nice and patient with all our concerns and questions AND provided recommendations when we wanted alternatives. Not only were they informative and ensured all our questions were addressed but they also never pressured us into anything which we highly appreciated. Their customer service is outstanding here and I highly recommend this team to anyone who is interested in purchasing a vehicle from Nissan.
3 months ago
Many kudos to Sam Liang and Eric Kwong of Applewood Nissan RIchmond for their excellent service and post-sale follow-up! Three days ago, I purchased my first EV, a Nissan Leaf. I’d been in touch with Sam a couple of months ago and let him know that I was a senior looking for an EV within my price range. I was genuinely surprised to get a follow-up call from Sam a few days ago with details about a car that Eric and Sam thought would be a perfect fit for me. Indeed, they worked very hard to accommodate me! Sam picked me up from the Tsawwassen ferry terminal and took me to meet Eric and test drive the EV being held for me. The amazing thing was that it was genuinely a one-stop shop! Sam and Eric had arranged for an insurance broker to be on the premises to help me insure the car. My thanks also to Kevin To who very kindly assisted me with my Scrap-it application. Just a few hours later, I was on my way back to the ferry terminal in my EV heading home to Victoria! I have since received follow-up calls from Sam to make sure that all was well. When I had trouble figuring out an issue and was stuck a couple of days ago, I contacted Sam and he calmly talked me through it and got me going. Thank you Team Eric for making this such a positive experience!
4 months ago
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